188Bet case update. On May 6th, SBR
reported that 188Bet refunded a player's deposits and closed his account after documents confirming his identity weren't submitted inside of a "48 hour window". The player made two deposits to 188Bet for $450 and $400, and had increased his balance to $1200 at the time he was shutdown.
188Bet declined to communicate with SBR until August 2nd, when a manager addressed the case and reversed 188Bet's initial decision.
188Bet management: We will communicate directly with the customer, to advise we have reviewed the case and although he failed to submit identity documents within the prescribed period of time; we will exercise goodwill and return winnings to his account. The customer will however be notified, he must meet the rollover requirements before making a withdrawal. I trust this gesture on our part, resolves the issue.
Despite this resolution, SBR is still speaking to 188Bet about the unusual policy and will assess an initial rating after discussions conclude.