Matchbook software complaint update

We concluded our investigation of this market and found that a site administrator mishandled the manual close/reopen procedure. Except for live markets, we almost never close and then reopen a market (in this case, it was done in response to a client request). As a result, this procedure was performed manually (and incorrectly, as it happened).

We have refunded the three offers that were affected by this error and have also checked past markets to ensure this has not happened in the past.