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SPORTSBOOK REVIEW NEWSWIRES

Matchbook players report problems with exchange software

7/13/2010 4:48:21 PM

Read more Matchbook news...
Matchbook (SBR rating B-)
players complain of the exchange software matching bets erroneously.

Player 1:
I set a market at -168 on Under 8.5 in minn/tb game for $145. About 20 seconds after i made the Market, I canceled it and it was cleared from my unmatched bets slip. 7 minutes later it was matched (after i already cancelled it), I have made all my bets from iphone without a problem. Considering over the past week the site goes down for 5 minutes at a time everyday more then once, i truly believe the problem resides on matchbooks end and i should not be responsible for the error.

The second player to complain of the software also created an offer — David Oritz at -124 prior to the final round of the 2010 Homerun Derby.

Player 2:
I offered David Ortiz at -124 before the final round. My bet went unmatched, and they closed live betting for the event. It said "live betting is no longer available for this event." I checked my account, and it showed the bet as unmatched. Then after the event, I go into my account and see that the bet was matched. I guess they closed betting on the event and then decided to reopen it. I called them and they said that yes, they closed it and then re-opened it.

They can't close betting on an event and make all unmatched bets void, and then re-open the betting and take the unmatched bets and put them back up as offers. This is exactly what happened. This bet should be void.

SBR has followed up with Matchbook to inquire on both complaints.


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