BetOnline247 free bet promotion dispute

6/28/2010 8:01:28 AM


BetOnline247 (SBR rating D-) has denied the payout request of a player that cashed in $239 after accepting a free bet promotion from the sportsbook in 2008. BetOnline247 accumulated a number of complaints from players that had their deposits refunded and winnings left in their account. On March 6th, BetOnline247 claimed that there was a pending ownership change and afterward all complaints would be settled. As of June 23rd, BetOnline247 stated that three players who submitted sportsbook complaints received payment - one player confirming receiving only a partial payout toward his balance owed.

BetOnline247 has claimed that the $20 free bet promotion the player accepted carried a $60 funding requirement before winnings could be withdrawn. However, after their website and ownership changes BetOnline247 is unable to point to any archived promotional rules or offer made to the player in this dispute. SBR has suggested that if BetOnline247 cannot produce any evidence supporting its position, that the player be paid his $239 balance. SBR will update this report pending BetOnline247's decision.