Bet365 - player's account locked twice

5/24/2010 11:16:22 AM


Editor's note: This matter is resolved.

A Bet365 (SBR rating C) customer service complaint has been reported. Bet365 locked the player's account on May 19th and asked him to provide documents to verify his identity. The player obliged the request and after receiving confirmation his documents were in order his account was unlocked. However, Bet365 again locked his account the following morning. Customer service was not able to provide any information as to why the account was again locked after his ID documents were verified once. SBR is following up with Bet365.