Player vs Dimeline Sportsbook: bonus complaint

5/19/2010 6:47:39 PM


A Dimeline Sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline Sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.