Dimeline Sportsbook bonus complaint standstill

4/19/2010 3:26:06 PM


No progress has been made in the Dimeline Sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline Sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline Sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline Sportsbook after the player's deposit cannot be applied retroactively.