SPORTSBOOK REVIEW NEWSWIRES
Bet911 bonus complaint received; player has not met average activity wagers
2/10/2010 10:06:08 AM
Bet911 (SBR rating C-) uses activity day credits to count toward a players rollover in addition to the standard X time rollover. In a complaint filed with SBR on February 9th, a player complains that the unusual rule was not brought to his attention at the time the bonus was accepted.
Bet911's rule on activity wagers states the following:
In regards to the days of activity a player must again wager what he would normally wager on a bet in order for it to count as an activity day credit. If the player normally plays 100 dollar wager and wants a withdraw but still has activity days left he must still wager that 100 a day to get credit for it. He can not bet less than that for it to count as an activity day. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. At the time of your request for a withdraw your average wager will be figured out by taking the amount that you have wagered and dividing it by the number of wagers that you have placed. If it looks that you intentionally bet smaller wagers to lower your average wager these bets will not be considered when it comes time to figure your average wager for an activity day but they will be figured in on your rollover.
On December 4th the bettor deposited €475 and received a 30% cash bonus. The bonus was accompanied by a 9X rollover of deposit and bonus amount. On December 27th the 9X rollover was completed. The players balance at this time was €6500. At this time the player made a withdrawal request which was canceled by Bet911 due to 30 days of activity wagers not being met. In this case, Bet911 asks the player to bet an additional €467 for 21 more days before being able to cashout his winnings. SBR's position is that non-industry standard bonus terms must be presented clearly to a player at the time the bonus is accepted to avoid confusion.