SPORTSBOOK REVIEW NEWSWIRES
BetEd voids $15,090 in casino winnings citing software malfunctions
1/29/2010 7:52:35 AM
BetEd (SBR rating B-) has voided $15,090 in casino winnings for two players citing software malfunction. The first player began playing Baccarat with $20, running his balance up to $10,068. His winnings were voided, and he was given $220 in credits for his play leading to
BetEd finding the alleged error. BetEd explains that there was a programming mistake made during a game update in the last month.
BetEd: When both sides were bet, the banker side was dealt twice in the initial draw. This leads to a lower average banker total on the initial draw, as only the first two cards are used, in ascending order of their value. This resulted in a higher player-side win rate in this situation. If the customer bet both sides, and bet a higher amount on player side, he would win at a much higher rate than standard house odds.
Player #2 took $50 into slot game Mystic Number. He increased his balance to $5022 before his winnings were voided. BetEd has stated that the expected odds of each slot symbol is weighted with a certain value, and in the case of Mystic number there was a programming error which prompted BetEd to remove the game from its casino.
In both of these cases, the software operated as it was programmed. Neither player hacked into the software or did anything to change its operation. The fault for the game failure lies entirely with BetEd and the programmers contracted to design its games. Online casinos are obligated to ensure its game operate correctly before offering them to the public. SBR is asking that BetEd reconsider its decision and pay the players.