BetTrojan (SBR rating C) confiscates winnings, citing betting soft lines; later agrees to pay
BetTrojan emailed the player stating he was warned last Saturday, via an account log-in message, that if he bet on lines that were changing throughout the betting market but have yet to change at Trojan, (soft lines, also subjectively referred to as
playing steam) his winnings would be void. The sportsbook claims the bettor continued to bet in this fashion before it retroactively deleted all account winnings.
Hello, The basic description of the story is that I was apparently warned around December 25th or 26th that I was "playing moves and if I continued my deposit would be returned to me." On December 27th, I was attempting to place a wager but could not because my account balance was $0. I looked at my account history and saw that my original deposit amout had been withdrawn back to me and, to my complete surprise, I noticed a deduction of $4,311.88 with the description: "ZERO OUT, PLAYED MOVES AND WAS WARNED HE WOULD RECEIVE HIS DEPOSIT AMOUNT AND CLOSED ACCOUNT." At the time, I was with them for only about a week and up a little more than $4,300
The player
shared his complaint on the SBR forum before being offered half of his $4,311 winnings as a compromise. SBR has stated to the player and the sportsbook that anything less than payment of full winnings is blatant theft. Sportsbooks are welcome to limit and deny wagers to all players but cannot justly punish, fine, or confiscate funds from legitimate finalized betting contracts. The player wrote to SBR today saying the sportsbook has agreed to pay in full next week. Failure to pay winnings combined with problems updating lines may be a warning sign regarding a book's overall health. SBR will update this dispute report next week or sooner if the bettor receives payment.