Hey Bill, Thank you so much for taking an interest in my situation. I looked at my account for something else, and when I saw that the winnings from the Woods wager was put into my account, I got the chills--the good kind. I am also impressed with how fast you were able to get through, as I felt I was talking to people over there who didn’t care. It is obvious that these kind of sites take great interest in what you have to say. Again thanks, thanks, thanks....

 

EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: MAY 1, 2005

Objective: To test the speed and effectiveness of sportsbook customer service by email.
Test Email Submission

Hello,

I am considering signing up for an account and had a few questions.
Can you tell me how I can go about redeeming the signup bonus and what the bonus conditions are?

Can you tell me whether or not you will offer pre-season NFL lines?

I would also like to know how long it takes Neteller payouts to be processed and if bank checks are offered.

Thanks,

Mark Popovich

Response time:
60 min or less
1 - 2 hours
2 - 4 hours
4 - 24 hours
over 24 hours
None
Grade:
A
B
C
C-
D
F
Sportsbook Name/
E-mail Address
SBR Response Rating SBR Comments on Book's Response Actual Response
Sportsbetting
support@cs.sportsbetting.com
Email Test Grade: A

Sent:
01:15 PM
Received:
01:26 PM
Time Elapsed:
11 minutes
Quality of Response: Good

Comments: Mr. Popovich still is unsure if Sportsbetting.com will attempt to offer preseason NFL lines.
Book's
Response
PlayTheScore
csd@playthescore.com
Email Test Grade: B+

Sent:
01:18 PM
Received:
01:32 PM
Time Elapsed:
14 minutes
Quality of Response: Fair

Comments: Mr. Popovich is still wondering about pre-season NFL.
Book's
Response
SportsbookUSA
support@sportsbookusa.com
Email Test Grade: A+

Sent:
01:17 PM
Received:
01:37 PM
Time Elapsed:
20 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Cascade
cs@cascadesportsbook.com
Email Test Grade: A+

Sent:
01:12 PM
Received:
01:39 PM
Time Elapsed:
27 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
WorldSportCenter
help@worldsportcenter.com
Email Test Grade: A

Sent:
01:20 PM
Received:
01:48 PM
Time Elapsed:
28 minutes
Quality of Response: Good

Comments: Although Mr. Popovich was seeking something in writing he may save; each link offers precise answers.
Book's
Response
Jaguar Sportsbook
cs@jagsportsbet.com
Email Test Grade: B+

Sent:
01:19 PM
Received:
01:59 PM
Time Elapsed:
40 minutes
Quality of Response: Fair

Comments: Mr. Popovich is too lazy to read the site and is confused about where he will read Jag’s preseason NFL announcement.
Book's
Response
Intertops
bet@intertops.com
Email Test Grade: A+

Sent:
01:14 PM
Received:
02:01 PM
Time Elapsed:
47 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
First Fidelity
customerservice@youwager.com
Email Test Grade: A+

Sent:
01:18 PM
Received:
02:17 PM
Time Elapsed:
59 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Oasis
info@oasiscasino.com
Email Test Grade: B+

Sent:
01:15 PM
Received:
02:17 PM
Time Elapsed:
1 hr, 2 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Pari-Action
customerservice@worldbookie.com
Email Test Grade: B+

Sent:
01:13 PM
Received:
02:21 PM
Time Elapsed:
1 hr, 8 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Mansion
customerservice@mansion.com
Email Test Grade: B+

Sent:
01:17 PM
Received:
02:53 PM
Time Elapsed:
1 hr, 36 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Matchbook
info@matchbook.com
Email Test Grade: C

Sent:
01:17 PM (May 1)
Received:
09:45 AM (May 2)
Time Elapsed:
20 hrs, 28 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
CRIS
csd@betcris.com
Email Test Grade: D

Sent:
01:11 PM (May 1)
Received:
03:05 PM (May 2)
Time Elapsed:
1 day, 1 hr, 54 minutes
Quality of Response: Good

Comments: Mr. Popovich is still left wondering about the conditions of the bonus.
Book's
Response
Grande
cservice@betgrande.com
Email Test Grade: F

Sent:
12:00 AM (May 1)
Received:
No Response
Time Elapsed:
N/A
No Response N/A
Guardian
help@gcc.co.cr
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response N/A
CyberSportsbook
support@sininter.com
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response N/A
Canbet
mail@canbet.com
Email Test Grade: F

Sent:
01:21 PM
Received:
No Response
Time Elapsed:
N/A
No Response
N/A
Heritage
cs@heritagesports.com
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response
N/A