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EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: MAY 1, 2005

Objective: To test the speed and effectiveness of sportsbook customer service by email.
Test Email Submission

Hello,

I am considering signing up for an account and had a few questions.
Can you tell me how I can go about redeeming the signup bonus and what the bonus conditions are?

Can you tell me whether or not you will offer pre-season NFL lines?

I would also like to know how long it takes Neteller payouts to be processed and if bank checks are offered.

Thanks,

Mark Popovich

Response time:
60 min or less
1 - 2 hours
2 - 4 hours
4 - 24 hours
over 24 hours
None
Grade:
A
B
C
C-
D
F
Sportsbook Name/
E-mail Address
SBR Response Rating SBR Comments on Book's Response Actual Response
Sportsbetting
support@cs.sportsbetting.com
Email Test Grade: A

Sent:
01:15 PM
Received:
01:26 PM
Time Elapsed:
11 minutes
Quality of Response: Good

Comments: Mr. Popovich still is unsure if Sportsbetting.com will attempt to offer preseason NFL lines.
Book's
Response
PlayTheScore
csd@playthescore.com
Email Test Grade: B+

Sent:
01:18 PM
Received:
01:32 PM
Time Elapsed:
14 minutes
Quality of Response: Fair

Comments: Mr. Popovich is still wondering about pre-season NFL.
Book's
Response
SportsbookUSA
support@sportsbookusa.com
Email Test Grade: A+

Sent:
01:17 PM
Received:
01:37 PM
Time Elapsed:
20 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Cascade
cs@cascadesportsbook.com
Email Test Grade: A+

Sent:
01:12 PM
Received:
01:39 PM
Time Elapsed:
27 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
WorldSportCenter
help@worldsportcenter.com
Email Test Grade: A

Sent:
01:20 PM
Received:
01:48 PM
Time Elapsed:
28 minutes
Quality of Response: Good

Comments: Although Mr. Popovich was seeking something in writing he may save; each link offers precise answers.
Book's
Response
Jaguar Sportsbook
cs@jagsportsbet.com
Email Test Grade: B+

Sent:
01:19 PM
Received:
01:59 PM
Time Elapsed:
40 minutes
Quality of Response: Fair

Comments: Mr. Popovich is too lazy to read the site and is confused about where he will read Jag’s preseason NFL announcement.
Book's
Response
Intertops
bet@intertops.com
Email Test Grade: A+

Sent:
01:14 PM
Received:
02:01 PM
Time Elapsed:
47 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
First Fidelity
customerservice@youwager.com
Email Test Grade: A+

Sent:
01:18 PM
Received:
02:17 PM
Time Elapsed:
59 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Oasis
info@oasiscasino.com
Email Test Grade: B+

Sent:
01:15 PM
Received:
02:17 PM
Time Elapsed:
1 hr, 2 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Pari-Action
customerservice@worldbookie.com
Email Test Grade: B+

Sent:
01:13 PM
Received:
02:21 PM
Time Elapsed:
1 hr, 8 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Mansion
customerservice@mansion.com
Email Test Grade: B+

Sent:
01:17 PM
Received:
02:53 PM
Time Elapsed:
1 hr, 36 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
Matchbook
info@matchbook.com
Email Test Grade: C

Sent:
01:17 PM (May 1)
Received:
09:45 AM (May 2)
Time Elapsed:
20 hrs, 28 minutes
Quality of Response: Excellent

Comments: Each of the three inquiries clearly answered.
Book's
Response
CRIS
csd@betcris.com
Email Test Grade: D

Sent:
01:11 PM (May 1)
Received:
03:05 PM (May 2)
Time Elapsed:
1 day, 1 hr, 54 minutes
Quality of Response: Good

Comments: Mr. Popovich is still left wondering about the conditions of the bonus.
Book's
Response
Grande
cservice@betgrande.com
Email Test Grade: F

Sent:
12:00 AM (May 1)
Received:
No Response
Time Elapsed:
N/A
No Response N/A
Guardian
help@gcc.co.cr
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response N/A
CyberSportsbook
support@sininter.com
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response N/A
Canbet
mail@canbet.com
Email Test Grade: F

Sent:
01:21 PM
Received:
No Response
Time Elapsed:
N/A
No Response
N/A
Heritage
cs@heritagesports.com
Email Test Grade: F

Sent:
01:17 PM
Received:
No Response
Time Elapsed:
N/A
No Response
N/A