Sportsbook Name/
E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
WSEX
info@wsex.com
|
Email Test Grade: A+
Sent:
11:26 AM
Received:
11:39 AM
Time Elapsed:
13 minutes |
Quality of Response: Excellent
Comments: WSEX answered Bucky's one email with
two responses, one from each of the appropriate departments. Each
question was answered efficiently. Bucky was pleased that WSEX did not
use a long sales pitch when WSEX informed him they did not have the
wagering option he was looking for.
Sportsbook account ID: b4buck
|
Book's
Response |
USSportsbook
cs@ussportsbook.com
|
Email Test Grade: A+
Sent:
11:28 AM
Received:
11:47 AM
Time Elapsed:
19 minutes |
Quality of Response: Excellent
Comments: USsportsbook's Roddy took the time to
give Bucky personalized answers supplying all of the bonus fine print
and Neteller details.
Sportsbook account ID: US119341
|
Book's
Response |
TradeWinds
help@tradewinds.co.cr
|
Email Test Grade: A+
Sent:
11:23 AM
Received:
11:52 AM
Time Elapsed:
29 minutes |
Quality of Response: Excellent
Comments: Tradewinds' answers were short and to the point.
Sportsbook account ID: TRW4030
|
Book's
Response |
Nine
support@nine.com
|
Email Test Grade: A+
Sent:
11:26 AM
Received:
12:09 PM
Time Elapsed:
43 minutes |
Quality of Response: Excellent
Comments: Nine representative, Steven Davis
gave precise and friendly responses to all questions. Mr. McCarthy gets
the impression someone will be available to chat with him if he
requires more information.
Sportsbook account ID: 9bucker
|
Book's
Response |
Bluegrass
cs@betbg.com
|
Email Test Grade: A
Sent:
11:29 AM
Received:
11:52 AM
Time Elapsed:
23 minutes |
Quality of Response: Good
Comments: A grammatical error is likely to
blame for contradicting information, but Bucky understands what the
clerk meant. All questions were addressed.
Sportsbook account ID: Q47238
|
Book's
Response |
5Dimes
info@5dimes.com
|
Email Test Grade: A-
Sent:
11:20 AM
Received:
12:01 PM
Time Elapsed:
41 minutes |
Quality of Response: Good
Comments: Lucy failed to answer whether or
not 5Dimes processes payouts on weekends; but did provide a link to the
banking information page. Bucky is lazy gambler and would have
preferred not to have to navigate the site.
Sportsbook account ID: 1776233BM
|
Book's
Response |
CaribSports
helpdesk@caribsports.com
|
Email Test Grade: B+
Sent:
11:19 AM
Received:
11:48 AM
Time Elapsed:
29 minutes |
Quality of Response: Fair
Comments: Carib's Jeneen asked Bucky to send
another inquiry through the website for the bonus information. By this
time Bucky has already decided to deposit at a different book but will
use the online form if he decides to look at Carib in the future.
Sportsbook account ID: 99008
|
Book's
Response |
PointBet
pointbet@pointbet.com
|
Email Test Grade: C-
Sent:
11:27 AM
Received:
11:35 AM
Time Elapsed:
8 minutes |
Quality of Response: Poor
Comments: Bucky was pleased to see Pointbet's
email in his inbox in under 10 minutes. However, he is left to wonder
if Pointbet bothered to read the email he sent. Bucky is confused by
the statement: "you must wager the amount of the initial deposit on Sportsbook in 30 days".
Sportsbook account ID: barley77
|
Book's
Response |
Ultimate-Odds
support@ultimate-odds.com
|
Email Test Grade: C-
Sent:
11:21 AM
Received:
08:25 PM
Time Elapsed:
9 hrs, 4 minutes |
Quality of Response: Good
Comments: Ultimate-Odds offered an accommodating
bonus plan, which may have been the reason for the lengthy wait time.
Ultimate-Odds lost points for not informing Bucky how long it takes to
process a Neteller withdrawal.
Sportsbook account ID: Buckster49
|
Book's
Response |
BetUSA
support@betusa.com
|
Email Test Grade: D+
Sent:
11:18 AM
Received:
05:27 PM
Time Elapsed:
6 hrs, 9 minutes |
Quality of Response: Poor
Comments: BetUSA gets Bucky's award for
longest email without answering a single question. It would appear
BetUSA sent a promotional email instead of a personalized response.
Sportsbook account ID: Buckster77
|
Book's
Response |
V-Wager
client_services@v-wager.com
|
Email Test Grade: D
Sent:
11:23 AM (Jun 15)
Received:
03:34 PM (Jun 16)
Time Elapsed:
1 day, 4 hrs, 11 minutes |
Quality of Response: Good
Comments: Nelly answered most questions, but
couldn't tell Bucky about the wagering limits on the NBA finals. Bucky
expects a top notch response when customer support takes 28 hours to
answer his queries.
Sportsbook account ID: W2773
|
Book's
Response |
Bet4Aces
csd@bet4aces.com
|
Email Test Grade: F
Sent:
11:25 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: N/A
Comments: No response
Sportsbook account ID: A65682
|
N/A |