EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: JULY 1, 2005

Objective: To test the speed and effectiveness of sportsbook customer service by email.

Test Email Submission

Hi,

I'm thinking about opening an account with your sportsbook and had a few questions.
If I make my inital deposit by WU, can I withdraw later by neteller?
Are there any limits to how much a player can withdraw in a single day, week or month?Do you offer any baseball props like "team to score first"?
Do you offer money line wagering in ncaab?
Look foward to playing with you,

Tom Stevens

Response time:	60 min or less	1 - 2 hours	2 - 4 hours	4 - 24 hours	over 24 hours	None
Grade:	A	B	C	C-	D	F

Sportsbook Name/ E-mail Address	SBR Response Rating	SBR Comments on Book's Response	Actual Response
Platinum Sports cs@platinumsports.com	Email Test Grade: A Sent: 01:28 PM Received: 01:42 PM Time Elapsed: 14 minutes	Quality of Response: Excellent Comments: Mr. Stevens received a quick response with precise answers. Randall would have been batting 100 if he had used an email spell-check.	Book's Response
Pinnacle Sports csd@pinnaclesports.com	Email Test Grade: A Sent: 01:25 PM Received: 01:57 PM Time Elapsed: 32 minutes	Quality of Response: Excellent Comments: All of Mr. Stevens' questions and his future questions were answered in this email.	Book's Response
VIP Sports support@vipsports.com	Email Test Grade: B Sent: 01:27 PM Received: 02:40 PM Time Elapsed: 1 hr, 13 minutes	Quality of Response: Good Comments: Mr. Steven would have been impressed if he received a link to the banking page with withdrawal limits. All questions were addressed.	Book's Response
724Sportsbook service@724sportsbook.com	Email Test Grade: C- Sent: 01:24 PM Received: 04:23 PM Time Elapsed: 2 hrs, 59 minutes	Quality of Response: Fair Comments: 724Sportsbook loses points for intimidating Tom and being somewhat unfriendly. All questions were addressed but Mr. Stevens was confused by some responses.	Book's Response
BetUs custhelp@betus.com	Email Test Grade: C+ Sent: 01:22 PM Received: 04:55 PM Time Elapsed: 3 hrs, 33 minutes	Quality of Response: Excellent Comments: A very informative email. Tom appreciates having a phone number included so he may inquire further.	Book's Response
SBG Global customer.service@betsbg.com	Email Test Grade: C- Sent: 01:25 PM Received: 05:41 PM Time Elapsed: 4 hrs, 16 minutes	Quality of Response: Good Comments: Tom has been adequately informed. Tom hopes SBG is more efficient with math than they are with grammar.	Book's Response
Millennium internetsupport@millsports.com	Email Test Grade: C- Sent: 01:25 PM Received: 06:33 PM Time Elapsed: 5 hrs, 8 minutes	Quality of Response: Good Comments: Tom will now have to write to the lines department about NCAA basketball moneylines.	Book's Response
CyberSportsbook support@sininter.com	Email Test Grade: D+ Sent: 01:25 PM (Jul 1) Received: 06:57 AM (Jul 2) Time Elapsed: 17 hrs, 32 minutes	Quality of Response: Fair Comments: Tom is not happy about waiting 17 hours for an incomplete response. He must again ask his question about NCAA basketball moneylines.	Book's Response
BetEd help@beted.com	Email Test Grade: D+ Sent: 01:25 PM (Jul 1) Received: 02:05 PM (Jul 3) Time Elapsed: 2 days, 40 minutes	Quality of Response: Exellent Comments: Mr. Steven finds it humorous that after waiting 2 days for an email response BetEd first notes the top notch customer service he will receive.	Book's Response
V-Wager client_services@v-wager.com	Email Test Grade: F Sent: 01:23 AM Received: No Response Time Elapsed: N/A	No Response	N/A