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EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: JULY 1, 2004

Objective: To test the speed and effectiveness of sportsbook customer service by email.
Test Email Submission

Hello;

I am a NFL fan and I was referred to your company by a friend who has an account with you guys. I would like to open a sportsbook account, but since this will be my first time dealing with an offshore sportsbook, there are a couple of questions I would like to ask first:

When do you post the lines for the 1st week of NFL?
Where can I find them in your website?
What’s the easiest way to fund my account, once I decide to open it?
During the NFL season, when do you usually post your lines?
Does my friend get a referral bonus, if I decide to play with you guys?

Thanks,
Scott

Response time:
60 min or less
1 - 2 hours
2 - 4 hours
4 - 24 hours
over 24 hours
None
Grade:
A
B
C
C-
D
F
Sportsbook Name/
E-mail Address
SBR Response Rating SBR Comments on Book's Response Actual Response
Bowman's
info@bowmans.com
Email Test Grade: A-

• Promptness of Response:C-
• Professionalism when addressing the issues: A+
• Quality of Response: A+
N/A
WSEX
support@wsex.com
Email Test Grade: B+

• Promptness of Response:D+
• Professionalism when addressing the issues: A+
• Quality of Response: B+
N/A
Jazz Sports
csd1@jazzsports.com
Email Test Grade: B

• Promptness of Auto Response:A+
• Promptness of Response:D
• Professionalism when addressing the issues: A+
• Quality of Response: A-
N/A
BetAustralia
info@betaustralia.com
Email Test Grade: B-

• Promptness of Response:A
• Professionalism when addressing the issues: B-
• Quality of Response: B+
N/A
Oklahoma SB
cs@oklahomasportsbetting.com
Email Test Grade: B-

• Promptness of Response:B-
• Professionalism when addressing the issues: C-
• Quality of Response: A-
N/A
BC Bets
cservice@bcbets.com
Email Test Grade: F-

Propmtness of Response:F-
• Professionalism when addressing the issues:F-
• Quality of Response: F-

N/A
Las Palmas
cs@betlp.com
Email Test Grade: F-

• Promptness of Response:F-
• Professionalism when addressing the issues: F-
• Quality of Response: F-
N/A
V-Wager
client_services@v-wager.com
Email Test Grade: F-

• Promptness of Response:F-
• Professionalism when addressing the issues: F-
• Quality of Response: F-
N/A