Sportsbook Name/
E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
Las Palmas
cs@betlp.com
|
Email Test Grade: A+
Sent:
11:52 AM
Received:
12:00 PM
Time Elapsed:
8 minutes |
Quality of Response: Excellent
Comments: Las Palmas’ replies were short and to the point and absent of any sales pitches.
All of Hubie’s questions were answered accurately.
|
Book's
Response |
Platinum SportsBets
cs@platinumsports.com
|
Email Test Grade: A+
Sent:
11:47 AM
Received:
12:07 PM
Time Elapsed:
20 minutes |
Quality of Response: Excellent
Comments: Diego of PlatSB answered each question thoroughly and even informed Hubie that
they would be increasing their prices on baseball total lines.
|
Book's
Response |
BetEd
help@beted.com
|
Email Test Grade: A-
Sent:
11:47 AM
Received:
12:07 PM
Time Elapsed:
20 minutes |
Quality of Response: Good
Comments: BetEd addressed each inquiry but prompted Hubie to view the website to find out
company information.
|
Book's
Response |
BetAtlas
customerservice@betatlas.com
|
Email Test Grade: A-
Sent:
12:15 PM
Received:
12:34 PM
Time Elapsed:
19 minutes |
Quality of Response: Good
Comments: BetAtlas answered enough of Hubie’s questions and did it fast enough to keep his
attention. However, Mr. Bickerstaff must call back or send a 2nd email to get
answers to his questions about the company.
|
Book's
Response |
Bodog
service@bodog.com
|
Email Test Grade: B+
Sent:
11:53 AM
Received:
01:32 PM
Time Elapsed:
1 hr, 39 minutes |
Quality of Response: XXX
Comments: Bodog sent Hubie in-depth responses for each question as well as links to pages
where he could read more about each topic.
|
Book's
Response |
BetMaker
help@betmaker.com
|
Email Test Grade: B+
Sent:
11:53 AM
Received:
01:33 PM
Time Elapsed:
1 hr, 40 minutes |
Quality of Response: Excellent
Comments: Adriana of Betmaker informed Hubie accurately and included the bonus terms and
conditions. Mr. Bickerstaff appreciates being informed of the terms and
conditions before depositing.
|
Book's
Response |
Canbet
mail@canbet.com
|
Email Test Grade: A+
Sent:
11:52 AM
Received:
01:34 PM
Time Elapsed:
1 hr, 42 minutes |
Quality of Response: Good
Comments: Canbet offered complete answers to each inquiry.
|
Book's
Response |
BetRoyal
csd@betroyal.com
|
Email Test Grade: B+
Sent:
11:53 AM
Received:
01:35 PM
Time Elapsed:
1 hr, 42 minutes |
Quality of Response: XXX
Comments: Natashi quoted Mr. Bickerstaff’s inquiries and answered each one completely.
|
Book's
Response |
WSEX
info@wsex.com
|
Email Test Grade: B
Sent:
11:53 AM
Received:
01:34 PM
Time Elapsed:
1 hr, 41 minutes |
Quality of Response: Good
Comments: WSEX support supplied answers to each question but seemed confused by Hubie’s
reference to a “dimeline”. Hubie will have to follow up to verify baseball is
booked on a 10 cent moneyline.
|
Book's
Response |
Bet365
support@customerservice365.com
|
Email Test Grade: C
Sent:
11:49 AM
Received:
04:53 PM
Time Elapsed:
5 hrs, 4 minutes |
Quality of Response: Excellent
Comments: Bet365 answered all questions and provided a detailed description of the
company's history.
|
Book's
Response |
BestLineSports
cs@bestlinesports.com
|
Email Test Grade: C-
Sent:
11:52 AM
Received:
02:02 PM
Time Elapsed:
2 hrs, 10 minutes |
Quality of Response: Fair
Comments: Ricardo of BestLine offered the company's phone number as a response to Hubie's
inquiries. If Hubie wanted to communicate by phone he would have called.
|
Book's
Response |
BetOnSports
wageringon@betonsports.com
|
Email Test Grade: F
Sent:
11:52 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: N/A
Comments: No Response
- SBR retested BetOnSports on 2/20/06 using the site's corrected
email address, wagering@betonsports,com, but did not
receive a reply.
|
N/A |