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I am so happy to have found this web-site! I feel tons better about my cash. -- Craig T

 

EMAIL RESPONSES

SBR EMAIL RESPONSE TEST: JANUARY 8, 2009

Objective: To test the speed and effectiveness of sportsbook customer service by email.
Test Email Submission
Hello,
I like to bet lots a prop bets and with it harder to move money I want to get set up . Can you tell me how many Super Bowl proposition bets you expect to have? What is the average limit? Can I parlay prop bets?

Also, do you have any NBA specials? In that I mean is there reduced juice at times or rebates or bonuses? Why would I want to bet lots a NBA here?? I bet a lot of teasers in NBA. What are the odds for a 4 team teaser?

Do you guys plan to have a 10 cent Dimeline for baseball???

Thanks!
Brad Hicks
Response time:
60 min or less
1 - 2 hours
2 - 4 hours
4 - 24 hours
over 24 hours
None
Grade:
A
B
C
C-
D
F
Sportsbook Name/
E-mail Address		 SBR Response Rating SBR Comments on Book's Response Actual Response
BetPhoenix
cos@betphoenix.com 		Email Test Grade: D+

Sent:
01:34 PM (Jan 8)
Received:
12:10 PM (Jan 27)
Time Elapsed:
18 days, 22 hrs, 36 minutes		 Quality of Response: Fair

Comments: Took almost three weeks, but a reply finally came with strong, complete answers.  Too bad Brad had probably given up on them by that time.


 		Book's
Response
Intertops
bet@intertops.com 		Email Test Grade: B

Sent:
01:37 PM
Received:
04:08 PM
Time Elapsed:
2 hrs, 31 minutes		 Quality of Response: Excellent

Comments: Brad was impressed with the e-mail reply he received, and though he was disappointed there was not any reduced juice for NBA games, he will likely explore making a deposit at this site. 		Book's
Response
SportsInteraction
support@sportsinteraction.com 		Email Test Grade: B+

Sent:
01:39 PM
Received:
03:20 PM
Time Elapsed:
1 hr, 41 minutes		 Quality of Response: Excellent

Comments: Received an e-mail within three minutes saying they had received Brad's inquiry and would assign it to one of their CS reps, though no time when to expect that answer was given. The reply came less than two hours later and the answers were complete and direct. 		Book's
Response
BetAnySports
support@betanysports.com 		Email Test Grade: C

Sent:
01:40 PM
Received:
04:30 PM
Time Elapsed:
2 hrs, 50 minutes		 Quality of Response: Fair

Comments: Roger at BetAnySports provided a very short but direct answers, including a portion of the teaser payout chart with a link to the full information. 		Book's
Response
BetFirstClass
cs@betfirstclass.com 		Email Test Grade: A-

Sent:
01:42 PM
Received:
02:05 PM
Time Elapsed:
23 minutes
Quality of Response: Poor

Comments: The first reply noted that they offered "everything (Brad) mentioned" and specifically said they did indeed have 10-cent baseball lines, then discussed cash bonuses that were available.  But without details on Super Bowl props and the NBA betting inquiries, Brad was not very impressed with the rather fragmented answers in the e-mail.
 
The second reply from a different person and only mentioned a cash bonus and their -107 juice without addressing any of Brad's questions.  Again, he was not impressed.
 Book's
Response
RebateWager
csb@betblackdog.com 		Email Test Grade: B

Sent:
12:52 PM (Jan 12)
Received:
02:32 PM (Jan 12)
Time Elapsed:
1 hr, 40 minutes		 Quality of Response: Fair

Comments: E-mail from both the Yahoo and Hotmail accounts bounced back as "recipient unknown" or "failed."  This (mail@betblackdog.com) was the address given on Friday (Jan 9) from their live chat.  But on Monday (Jan 12) when Brad contacted live chat again, he was told to use csb@betblackdog.com.  The second e-mail was dispatched and the answer came back about an hour and a half later. 		Book's
Response
BetPop
customerservice@betpop.com 		Email Test Grade: A-

Sent:
01:44 PM
Received:
No Response
Time Elapsed:
N/A		 Quality of Response: Poor

Comments: The book responded within five minutes, but only to inquire about Brad's account number and password. Brad was totally behooved as to why his questions were considered so confidential.
 Book's
Response
BetVegasVic
service@betvegasvic.com 		Email Test Grade: A

Sent:
01:45 PM
Received:
01:53 PM
Time Elapsed:
8 minutes		 Quality of Response: Fair

Comments: Provided very short, but complete answers to most questions including a table showing basketball teaser info.  They did not, however, address the baseball dimeline in much detail, noting they had 'normal offerings at -105 juice,' and did not address how many Super Bowl props they might have. 		Book's
Response
Bet Ed
help@beted.com 		Email Test Grade: B

Sent:
01:46 PM
Received:
03:36 PM
Time Elapsed:
1 hr, 50 minutes		 Quality of Response: Fair

Comments: BetEd answered some but not all of Brad's questions, with their CSD forgetting to address the baseball dimeline inquiry. Brad considered this a slap in the face.
 Book's
Response
BetOnline
cs@betonline.com 		Email Test Grade: C+

Sent:
01:47 PM
Received:
06:16 PM
Time Elapsed:
4 hrs, 29 minutes		 Quality of Response: Good

Comments: BetOnline answered Brad's questions in a clear and efficient manner, however the person whom replied to Brad had little knowledge regarding his Super Bowl props question. Brad was impressed with her honesty.
 Book's
Response