Sportsbook Name/
E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
10Bet
csd@10bet.com
|
Email Test Grade: A
Sent:
10:31 AM
Received:
11:24 AM
Time Elapsed:
53 minutes |
Quality of Response: Good
Comments: The response from 10Bet was in Michael's hands in under an hour with all questions addressed, including links to read about detailed bonus rules and withdrawal options. Mike was very impressed with this email.
|
Book's
Response |
SportsInteraction
support@sportsinteraction.com
|
Email Test Grade: A
Sent:
10:33 AM
Received:
10:51 AM
Time Elapsed:
18 minutes |
Quality of Response: Fair
Comments: Immediate reply to note the questions had been received and assigned to a rep. Reply came shortly after that, but mainly danced around most of the questions, though noted the standard sign-up bonus was 10%. Did not address any of the MLB inquiries, primarily provided a betting primer overall.
|
Book's
Response |
YouWager
customerservice@youwager.com
|
Email Test Grade: A
Sent:
10:23 AM
Received:
11:08 AM
Time Elapsed:
45 minutes |
Quality of Response: Poor
Comments: Response was timely, though it left questions about NFL quarters and MLB playoffs unanswered. Mike was not satisfied with this email response.
|
Book's
Response |
888Sport
support@888sport.com
|
Email Test Grade: A
Sent:
10:31 AM
Received:
11:11 AM
Time Elapsed:
40 minutes |
Quality of Response: Poor
Comments: Received reply from a manager saying a reply would be forthcoming, possibly up to 48 hours. The reply came very shortly after that, noting free bet play but then directing Michael to their website to basically find the rest of the answers on his own. Mike was outraged at this email exchange.
|
Book's
Response |
Intertops
bet@intertops.com
|
Email Test Grade: A
Sent:
10:35 AM
Received:
10:59 AM
Time Elapsed:
24 minutes |
Quality of Response: Good
Comments: Intertops answered all of Mike's questions, though he might not be too impressed with the $20 free bet with a 16x rollover. That being said, they were upfront and polite so Mike has no complaints.
|
Book's
Response |
LasPalmas
cs@betlp.com
|
Email Test Grade: B
Sent:
10:25 AM
Received:
12:02 PM
Time Elapsed:
1 hr, 37 minutes |
Quality of Response: Poor
Comments: The reply Mike got confused him at first since it was from an eHorse account and not Las Palmas. The e-mail did include very detailed answers about bonuses, rollovers, and payouts, but did not address his questions about NFL and MLB wagering. It felt like more of a FAQ manual than actual customer service.
|
Book's
Response |
HeritageSports
customerservice@heritagesports.com
|
Email Test Grade: B
Sent:
10:34 AM
Received:
12:16 PM
Time Elapsed:
1 hr, 42 minutes |
Quality of Response: Fair
Comments: The CS department at Heritage replied, but only gave vague replies noting they were an "exclusive book" and weren't presently accepting new customers except by invite. Mike would have to get through that exclusivity before getting solid, detailed answers to his inquiries. While Mike wasn't pleased, they were upfront about their position and he can respect that.
|
Book's
Response |
BlackDog
csb@betblackdog.com
|
Email Test Grade: C
Sent:
10:22 AM
Received:
02:33 PM
Time Elapsed:
4 hrs, 11 minutes |
Quality of Response: Poor
Comments: Mike was put off by receiving a request to call-in in response to his email request for information. Mike immediately thought of a scenario where he had a problem and would have to chase down a specific person to get it resolved. Mike may consider calling in the future but is currently on vacation. He intends to set up with a sportsbook with better email communication.
|
Book's
Response |
Matchbook
info@matchbook.com
|
Email Test Grade: C
Sent:
10:30 AM
Received:
03:17 PM
Time Elapsed:
4 hrs, 47 minutes |
Quality of Response: Good
Comments: The reply from Matchbook's client services department was very strong, including a note from them about the dangers of the 'fine print' on bonuses at many books. Mike was a little disappointed that they didn't offer NFL preseason games for wagering.
|
Book's
Response |
Carib
helpdesk@caribsports.com
|
Email Test Grade: C
Sent:
11:04 AM
Received:
02:17 PM
Time Elapsed:
3 hrs, 13 minutes |
Quality of Response: Fair
Comments: First response only addressed the question about bonuses, with a promise that the lines department would reply to the rest of the inquiries. Those answers did come later in two segments.
|
Book's
Response |
Sportsbetting.com
support@sportsbetting.com
|
Email Test Grade: C
Sent:
10:32 AM (Aug 5)
Received:
12:35 AM (Aug 6)
Time Elapsed:
14 hrs, 3 minutes |
Quality of Response: Poor
Comments: Received almost instant acknowledgment of receipt of e-mail, reported they would respond within 24-48 hours. Ticket Code LTK14308736415X. That reply came about 13 hours later, and was word-for-word the same response that came from Racebook which only answered the bonus inquiry and asked Mike to register an account with them before getting his other questions answered.
|
Book's
Response |
SportBet
help@sportbet.com
|
Email Test Grade: C
Sent:
10:36 AM
Received:
01:41 PM
Time Elapsed:
3 hrs, 5 minutes |
Quality of Response: Good
Comments: Sportbet's CS department answered all of Mike's questions in a professional, efficient manner. Mike has no complaints with Sportbet's email customer service at this moment.
|
Book's
Response |
Racebook
on-line form
|
Email Test Grade: C-
Sent:
10:28 AM
Received:
11:24 PM
Time Elapsed:
12 hrs, 56 minutes |
Quality of Response: Poor
Comments: Racebook's CS agent Ashley helped Mike out with the question about bonuses, but the implication was he would have to sign up before they would answer the NFL and MLB wagering questions. Needless to say, Mike was not happy.
|
Book's
Response |
LooseLines
cs@looselines.com
|
Email Test Grade: D
Sent:
11:00 AM (Aug 5)
Received:
06:09 PM (Aug 7)
Time Elapsed:
2 days, 7 hrs, 9 minutes |
Quality of Response: Fair
Comments: It took more than two days for Looselines to get back to Mike. Although they did cover the inquiries with concise answers, Mike found that the majority of the reply was promotional in nature and full of details he wasn't really interested in.
|
Book's
Response |
BetUs
newaccount@betus.com
|
Email Test Grade: F
|
Quality of Response: N/A
Comments: No response
|
N/A |
BetWorks
support@betworks.com
|
Email Test Grade: F
Sent:
10:24 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: N/A
Comments: No response
|
N/A |
724Sports
service@724sports.com
|
Email Test Grade: F
Sent:
10:26 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: No response
Comments: E-mail bounced back as "not accepted" despite being the address at their site and confirmed in live chat.
|
N/A |
BetAtlas
customersupport@betatlas.com
|
Email Test Grade: F
Sent:
10:33 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: No response
Comments: Two attempts to reach BetAtlas at their e-mail address failed.
|
N/A |
WorldWideWagering
customer_service@wager.dm
|
Email Test Grade: F
Sent:
10:35 AM
Received:
No Response
Time Elapsed:
N/A |
Quality of Response: N/A
Comments: No response
|
N/A |