Test Email Submission
Hi,
I have a few questions before making my account.
1) What's your best bonus offer for NFL and college football bettors?
2) Can I bet on NFL Quarters?
3) How many points can I buy on pro and college football?
4) Do you offer NFL Pleasers where you give points instead of get them?
5) Do you offer live in game betting?
Thank you,
Jacob Ramirez
Sportsbook Name/
E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
WSEX
info@wsex.com
|
Email Test Grade: B
Sent:
06:28 PM
Received:
08:28 PM
Time Elapsed:
2 hrs, 0 minutes |
Quality of Response: Fair
Comments: WSEX replied to Jacob in exactly two hours. Jacob's questions were all answered, although he felt WSEX provided only the minimum required information, making Jacob think that customer service isn't a priority at WSEX.
|
Book's
Response |
Matchbook
info@matchbook.com
|
Email Test Grade: A+
Sent:
06:32 PM
Received:
07:47 PM
Time Elapsed:
1 hr, 15 minutes |
Quality of Response: Fair
Comments: Matchbook
answered Mr. Ramirez in 1 hour and 15 minutes. Although all of his
questions was answered in a clear and efficient manner, the length of
the email response left Jacob wanting more. Jacob wondered if the
customer service clerk was strapped for time.
|
Book's
Response |
Legends
cs@legends.com
|
Email Test Grade: B-
Sent:
06:38 PM
Received:
10:23 PM
Time Elapsed:
3 hrs, 45 minutes |
Quality of Response: Fair
Comments: Legends took 3 hours to respond, and although they answered all of Mr. Ramirez's questions, they lost major points on his scorecard when they linked him to their teasers page when he asked for information on pleasers. The lack of understanding and failure to answer Mr. Ramirez question easily left a bad taste in his mouth.
|
Book's
Response |
Dimeline Sportsbook
support@dimelinesports.com
|
Email Test Grade: B
Sent:
06:34 PM
Received:
07:07 PM
Time Elapsed:
33 minutes |
Quality of Response: Poor
Comments: It would be hard to do a worse job answering Mr. Ramirez's questions than Dimeline Sportsbook did. Under 25 words were used in the response to Mr. Ramirez, of which Dimeline failed to answer all of his questions. The only thing worse than this response was the punctuation used in it.
|
Book's
Response |
BetOnline
cs@betonline.com
|
Email Test Grade: A
Sent:
06:39 PM
Received:
06:57 PM
Time Elapsed:
18 minutes |
Quality of Response: Good
Comments: BetOnline sent Jacob an auto-response acknowledging his ticket was received immediately after he sent his questions in. Jacob was pleasantly surprised that a human then answered his questions in 18 minutes. He was given all the information he required and then some, and felt satisfied.
|
Book's
Response |
Sports-1
memberservices@sports-1.com
|
Email Test Grade: B
Sent:
06:36 PM
Received:
07:24 PM
Time Elapsed:
48 minutes |
Quality of Response: Fair
Comments: Sports-1 answered all of Jacob's questions, but did not really go above and beyond in terms of the information provided. Jacob would have liked it if Sports-1 was a bit more engaging.
|
Book's
Response |
Creditwagering
csd@creditwagering.com
|
Email Test Grade: C
Sent:
06:31 PM
Received:
10:07 PM
Time Elapsed:
3 hrs, 36 minutes |
Quality of Response: Poor
Comments: Creditwagering answered Jacob's email query in 3 and a half hours, so naturally Mr. Ramirez was expecting out of this world customer service and superb answers. Well, what Mr. Ramirez got was a one-word answer extravaganza, with mostly one and two-word answers that left Mr. Ramirez feeling as if Creditwagering was too busy to bother speaking with him.
|
Book's
Response |
Youwager
kylewill@youwager.com
|
Email Test Grade: C
Sent:
06:37 PM
Received:
07:13 PM
Time Elapsed:
36 minutes |
Quality of Response: Poor
Comments: Mr. Ramirez likes asking sportsbooks questions. So naturally, the more that are asked the more poor answers will occasionally be received. It'd be hard for any sportsbook to do a worse job than Youwager did in their failure to address Mr. Ramirez' concerns, instead prompting him to pick up the telephone and call them to receive his answers. Jacob was left to wonder what the point of email communication was at Youwager.
|
Book's
Response |
Intertops
bet@intertops.com
|
Email Test Grade: A+
Sent:
06:38 PM
Received:
07:03 PM
Time Elapsed:
25 minutes |
Quality of Response: Excellent
Comments: Bravo. Intertops answered Mr. Ramirez' email within 30 minutes, and provided complete, and informative answers. Intertops email customer service should be a template for other sportsbooks, or so Mr. Ramirez thought after thinking of all the poor answers he had received when searching for a new football sportsbook.
|
Book's
Response |