SBR review: 21KBet

21KBet scams player

A 21KBet (SBR rating F) player submits a payment complaint. The player states that he deposited €800 in December 2011 via Paypal. The player increased his balance to €914, before asking for a payout in January 2012. 21KBet has not answered any of the player's requests to receive payment. 21KBet is on the scam sportsbook blacklist.

Scam alert: 21KBet sportsbook does not pay players

21KBet (SBR rating F) is not paying players. The scam sportsbook continues to attract players by advertising deposit bonuses up to 100%. A player has filed a complaint with SBR stating that after depositing €300 and completing the required rollover, 21KBet ceased all communication. The player has been attempting to withdraw a balance of €1,000 for two months. 21KBet no longer comments to SBR. SBR published a report on the scam sportsbook's history last month.

Rating Change: 21KBet

21KBet downgraded from D- to F

SCAM ALERT: 21KBet is not paying bettors

A 21KBet (SBR rating F) player deposited €300 in exchange for the 100% starter bonus. After completing €4,200 in rollover, the player requested payment of €3,249. 21KBet has ignored all inquiries from the player. The Malta-based sportsbook (which operates without a license) has ceased communicating with SBR.

21KBet players are currently owed €32,449. 21KBet's last known payment was allegedly made in January of 2012 for €670. The sportsbook initially claimed that difficulty with its Moneybookers account led to payment delays. When SBR provided 21KBet with its own excerpt from Moneybookers management, 21KBet dropped off its communication with SBR. 21KBet is considered a scam sportsbook and has been downgraded to the mark of F.

Scam sportsbook 21KBet history

• On December 27th, 2011, SBR reported that three 21KBet players submitted payout complaints. The players reported that their Moneybookers withdrawal requests were not honored.
• On January 4th, 2012, SBR reported a slow-pays update from 21KBet users. 21KBet claimed that Moneybookers was responsible for the delays. SBR included its own statement from Moneybookers in this newswire.
• On January 4th, 2012, 21KBet was initiated a sportsbook rating of D-.
• On January 8th, 2012, the fourteenth 21KBet payment complaint was reported.
• On January 11th, 2012, SBR made a video report of the 21KBet claims.
• On January 16th, 2012, SBR reported that 21KBet players waited for €24,203 in payments.
• On January 28th, 2012, SBR reported that 21KBet users were owed €25,143.
• On February 3rd, 2012, a scam alert was released on 21KBet.
• On February 5th, 2012, SBR reported that 28 players now waited for payment for a total of €28,342.
• On February 8th, made a second video update on 21KBet sportsbook.
• On February 9th, SBR reported that Moneybookers refunded two players' deposits.
• On February 14th, SBR reported that 21KBet players were now owed €29,200.
• On February 20th, SBR released another sportsbook scam alert and downgraded 21KBet to the rating of F.

21KBet players now owed €29,200

A 21KBet (SBR rating D-) player lured in by the slow-pay sportsbook's 100% starter bonus writes in. The player tells SBR that he joined 21KBet in the middle of December, took advantage of the bonus and increased his balance to €1,261.91, The player's deposit was made via bank card. After attempting to withdraw his funds, 21KBet's website would not accept the player's banking details to proceed with payment. The player notes that 21KBet has not made any attempt to arrange payment.

The slow-pay sportsbook currently owes €29,200 to thirty players. 21KBet is on the SBR sportsbook blacklist with a rating of D-, and will be further downgraded to F if payments aren't reported by the close of the month. The last known 21KBet payment was €670 by bank transfer in January - however, the sportsbook has behaved erratically since, ignoring players, blaming Moneybookers for its troubles and lying about holding a gaming license in Malta.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

Moneybookers refunds two players' 21KBet deposits

Moneybookers has refunded two players' 21KBet deposits. The players were credited a total of €210; each player had been waiting for payouts of more than €400. 21KBet has refused to honor its outstanding payment obligations, claiming that it has no access to deposited funds. Moneybookers has received a slew of complaints from 21KBet users, and has communicated with SBR to verify the situation. 21KBet is presently not replying to SBR's inquiries on the status of player funds. 21KBet users have reported being slow-paid more than €28,000. The last reported payment from a 21KBet player was a €670 bank transfer posted last month.

21KBet is currently rated D- and a part of the SBR scam sportsbook blacklist. 21KBet's rating will be adjusted to F if no attempt to settle the delinquent requests is made by the close of the month. Players that are owed funds from the sportsbook that have not yet written SBR are asked to file a complaint form.

Industry news update (video)

SBR Forum video analyst Peter Loshak breaks down the latest sportsbook industry news in the below piece:

Blacklisted sportsbook 21KBet now slow-paying 28 players

21KBet Sportsbook (SBR rating D-) now has 28 slow-pays on file. Players are owed €28,342.

21KBet claims to be headquartered in Malta. SBR has confirmed that the sportsbook does not hold a license from the Lotteries and Gaming Authority (LGA). The LGA itself categorically denied that the slow-pay outfit held a license, after 21KBet displayed a seal on its website.

21KBet is refusing to address the payment issues. The sportsbook has made wild accusations that Moneybookers is the reason that players (even those who used bank transfer or Paypal) are not receiving payment. Moneybookers spoke with SBR to deny that that the sportsbook was a gaming merchant. SBR notes that even if 21KBet has used its outgoing transfer limit as a MB business account, it would still be free to withdraw its balance and immediately make payment to players an alternate way. The last confirmed payment from a 21KBet was a €670 bank transfer.

On January 16th, dispute analyst "Justin7" made a video report concerning 21Kbet:

Scam alert: 21KBet Sportsbook not paying players

21KBet Sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.

SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.

On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.

21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

21KBet players now owed €25,143

A 21KBet (SBR rating D-) player says that his account has been frozen. The player was lured in by a 100% bonus, deposited €300 and increased his balance to €940. The player noticed that after 12 December 2011, he could no longer access his gaming account. The player sent a series of emails to 21KBet to discuss his account and has been given contradictory answers.

On January 16th, SBR reported that 21KBet players are owed €24,203. SBR also reported that the Lotteries and Gaming Authority (LGA) of Malta categorically denied licensing the bookmaker. 21KBet's last known payment to a player was made via bank transfer for €670. 21KBet is currently listed in the scam sportsbook blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

21KBet players owed €24,203

Five new 21KBet (SBR rating D-) complaints have been reported. SBR reported on 11 January 2012 that 21KBet was misleading players by claiming to be licensed by the LGA of Malta. LGA categorically denied the claim, publishing a notice on its website. 24 players have filed payment complaints against the sportsbook; these players are owed €24,203.

Scam alert: 21KBet Sportsbook

21KBet (SBR rating D-) is misleading players by claiming to be licensed by the Lotteries and Gaming Authority (LGA) of Malta. No such license exists. The LGA released a statement indicating that 21KBet has no connection whatsoever to the LGA. The 21KBet website claims to be headquartered in Malta. SBR has received forwarded emails from a 21KBet manager that went so far as to produce a bogus LGA registration number. The emails targeted players for deposits.

21KBet payment complaint #14

A fourteenth 21KBet (SBR rating D-) user has filed a sportsbook complaint. The player states that he has a balance of approximately $1,500 and is unable to receive payment. SBR reported on January 4th that the sportsbook claimed Moneybookers was responsible for the delays. SBR has received only one payment confirmation from a player that reported receiving payment via bank wire.

21KBet players with feedback can write to help@sportsbookreview.com.

Rating Change: 21KBet

21KBet - SBR initiates rating coverage at D-

21KBet slow-pays update

21KBet (SBR rating D-) is currently not paying players that deposited via Moneybookers. In an unusual twist, 21KBet pins the blame on Moneybookers by claiming that the eWallet service "does not pay" deposited funds. The most bizarre aspect of 21KBet's assertions is that funds sent by a user to their Moneybookers account is immediately available in their balance. The sportsbook is suggesting that it cannot withdraw those deposits to an off-line bank account - another matter entirely, one that players are not responsible for.

SBR followed up with Moneybookers, who stated that 21KBet is not a registered gaming merchant and that it was investigating on its own the player reports of no-pay. Nevertheless, both personal and business accounts are able to receive and send funds through the Moneybookers platform. The advantages of being a registered gaming merchant is to not have any outgoing transfer limits; the distinction is not relevant in this case, as neither party has suggested a transfer limit has been reached.

[quote]21KBet: Moneybookers does not pay us money players deposited 21kbet therefore can not pay players who have deposited by Moneybookers, if within 15 days Moneybookers does not solve the problem, we will have to return the money deposited to the players who have deposited by Moneybookers.[/quote]
[quote]Moneybookers: I would like to inform you that 21kbet.com is currently not one of our registered gaming merchants and we are already investigating the reported cases of deposits from our customers to them.[/quote]
Thirteen users have reported being slow-paid $11,514 by 21KBet. The sportsbook has been initiated with a rating of D- within the SBR Sportsbook Blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

21KBet Moneybookers complaints

Three 21KBet (unrated) players have filed payout complaints. Two of the players state that withdrawal requests initiated in early December have not been filled, whilst a third player indicates that 21KBet claims to have submitted the payment, though his Moneybookers account has not been credited. SBR is investigating these sportsbook complaints.