Sportsbook news results for the search term: 10bet
12.07.2013 (06:23 PM CST)
10Bet Upgraded from C to C+
SBR newswoman Natalie provides a sportsbook industry news update. SBR analyst Justin joins the program to discuss his current dispute caseload. In today's video, topics include Pinnacle Sports license from the Alderney Gambling Control Commission (AGCC), the 10Bet sportsbook dispute closure, as well as items from TheGreek and Ladbrokes.
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On May 18th, SBR reported that a player claimed his 10Bet account was suspended with a €7,000 balance. The player states that he provided all documents requested of him, including bank statements and an ID card, and that 10Bet.com (SBR rating C) was not immediately responsive. SBR followed up with 10Bet management, who completed their KYC screening of the player and reopened his account.
A 10Bet (SBR rating C) player submits a sportsbook complaint. The player tells SBR that his account has been suspended and he has no access to his €7,000 balance. He claims to have satisfied every request 10Bet has been made for proof of ID, and communicated with the sportsbook both via email and telephone.
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SBR news correspondent Natalie Rydstrom discusses player disputes involving 10Bet, Bet770, and BetWay sportsbook. Natalie welcomes dispute analyst Justin7 later in the program for an update on his current Sportsbook Review dispute case load. A copy of today's iGaming news video session is available in the full sportsbook news article.
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A 10Bet (SBR rating C) player tells SBR he opened his account with a $150 (converted from Polish Zloty) deposit, accepted a bonus of $90 and proceeded to complete his rollover. Upon competion of the rollover, the player's balance was $903. The player states he provided all ID documents required, which were allegedly accepted. The player says 10Bet confiscated his bonus+winnings, refunding only his initial $150 deposit to his Moneybookers account. He claims that 10Bet indicated he was guilty of multi-accounting; a charge he vehemently denies. SBR is following up on this player complaint.
On September 10th SBR reported on a 10Bet player who was owed £5005 since July 24th. The player received little to no email assistance other than the accounting department was looking into the payout status. After SBR made contact 10Bet informed SBR the player was being investigated for a fraudulent transaction. The player has been cleared of any wrongdoing and paid in full.
On July 10th SBR reported on a 10Bet slow pay of £5005 GBP since July 24th. 10Bet states that that the player's account has been investigated due to suspicion of a fraudulent transaction. 10Bet management also states that an update will be provided to SBR this week.
A 10Bet player has reported slow-pay. The player requested payment of £5005 GBP on July 24th. As of today, September 10th, the player has not received any funds from 10Bet. The player's requests to communicate with 10Bet have resulted in 10Bet emails stating that the accounting department would be notified. During this slow-pay period 10Bet has promised multiple times that the player would receive his funds "shortly." SBR will update this report once contact with 10Bet is made.
shortly after SBR contacted management. The bettor's complaint was originally reported on June 11th.
[quote]10bet sportsbook has cancelled a winning wager
sportsbook has cancelled a winning wager on a Mexican League baseball
game between the Yucatan Lions and Oaxaca Warriors on 5/24/09. 10bet
claims that the game had started 30 minutes prior to its own listed
start time of 00:00AM UK (01:00AM CET). The player disputes the game
was past-posted and points out that he also placed the same wager at Pinnacle Sports (SBR Rating A+) which listed the same start time. Pinnacle Sports
graded the bet as a win. The wager ticket was not graded for three days
before being cancelled. The player has sent multiple emails to 10bet
without receiving a response. Players who wagered on the same game on
either team and had their bets canceled are encouraged to contact SBR.[/quote]
10Bet Sportsbook has cancelled a winning wager on a Mexican League baseball game between the Yucatan Lions and Oaxaca Warriors on 5/24/09. 10Bet claims that the game had started 30 minutes prior to its own listed start time of 00:00AM UK (01:00AM CET). The player disputes the game was past-posted and points out that he also placed the same wager at Pinnacle Sports (SBR Rating A+) which listed the same start time. Pinnacle Sports graded the bet as a win. The wager ticket was not graded for three days before being cancelled. The player has sent multiple emails to 10Bet without receiving a response. Players who wagered on the same game on either team and had their bets canceled are encouraged to contact SBR.
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12.04.2009 10Bet (SBR rating C) continues to have problems offering erroneous lines10bet
blamed a loss of internet connection in its office for taking wagers on outdated lines in live snooker betting. Line management states they needed to change the wagers to reflect the updated game status but could not. Live betting errors are not uncommon due to high volume of opening and closing of markets within an event. 10bet states the payout on the line was roughly four times higher than it should have been.
10Bet (SBR rating C) credits player 406.24 Euros for a wrongly canceled wager. The player reported to SBR that 10Bet canceled multiple bets after the line moved in his favor. The sportsbook originally told the player and SBR that there was a gross obvious error with the two moneyline prices reversed. The player bet on Burscough who were playing against Redditch on November 29th. Any other players who made a canceled 10Bet wager on this match are encouraged to contact SBR.
New 10bet (SBR rating C) complaint of canceled wagers after line moves in player's favor
[quote]I placed 5 bets on (Redditch United vs Burscough - Full MoneyLine Burscough +340) odds from +340 to +320 10bet accepted more bets but lower odds. The payout % at 10bet was about 90% and the odds was in line with the market, but when the market started to move 10bet canceled all bets, saying that they had mistyped odds.
[/quote]The sportsbook states they canceled the wager due to an error listing which team was home and which was visiting. 10bet "typing mistakes" have been costly to players in the past. The majority of negative feedback from 10bet users references some type of canceled bet or error in the way the wager was listed.
09.05.2008 10Bet (SBR C) unwilling to compensate player for canceled wagers
10Bet management states that because the player's wagers were canceled
before the game, and he had time to rebet them, the decision is within the rights of the book's terms of service. 10Bet believes the player was working with other books to manipulate the market for the low volume soccer league. 10Bet concedes that the matter was not due to a "typing mistake." 10Bet has been lowered from B- to C after the second complaint of canceling pending wagers on odds that were not "obvious or gross errors." SBR suggested 10Bet pay the player for equity lost on the canceled wagers compared with less advantageous odds available when his wagers were canceled. 10Bet will remain under review. | Forum discussion
09.05.2008 (10:59 PM CST)
10Bet downgraded from B- to C
The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10Bet has not responded to the player's request to discuss the matter.
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19.06.2007 (03:07 PM CST)
10Bet upgraded from C+ to B-
Mansion (SBR rating B+) adds LiveChat customer service.
Pinnacle (SBR rating A+) expands casino software to include Craps and Keno.
10Bet (SBR rating C+) launches new website and proprietary In-Game wagering software client. Players who wager on US sports and rely on phone support are advised to wait for 10Bet to be reevaluated next month when 24 hour CS is scheduled to be added.
BetJamaica (SBR rating A+) adds financial processor InstaDebit.
10Bet (SBR rating C+): Player writes that 10Bet has cancelled his wager due to a bad-line, off by 10 cents, after the game was already in progress. Today’s phone calls to 10bet went unanswered.
Update May 9: 10bet provides documentation proving the wager was canceled prior to the start of match. 10Bet tells SBR of plans to add 24/7 phone support for US players.
Bet4Aces (SBR rating D-): Multiple players report timely payouts. One Bet4Aces client complains of being charged a $50 withdrawal fee, despite the book’s banking page listing "Free" withdrawals for all transfer methods. Upon inquiring about applicable fees, SBR was told to call back in the morning because "customer service was at dinner".
SBG Global (SBR rating D+): Two players complain of confiscation of winnings due to having an account at a sister sportsbook within the SBG family.
10Bet receives an initial rating of C+ after SBR speaks with ownership and verifies banking information with Barclays UK. 10Bet, which primarily targets European bettors, tells SBR they will add a website version highlighting American sports and a 24 hour customer support staff for US bettors within two months. SBR will reevaluate 10Bet when these updates are complete.
18.02.2006 (12:19 PM CST)
10Bet - SBR iniates rating at C+